1. Information We Collect

When you use RR Agent, we may collect the following types of information:

• Contact information – name, email address, phone number provided during booking or registration.
• Booking details – appointment dates, times, service preferences, and booking history.
• Conversation data – messages exchanged with the chatbot to provide and improve our service.
• Device & usage data – IP address, browser type, operating system, and interaction logs.
• Payment information – billing details processed securely via third-party payment providers (we do not store full card numbers).

2. How We Use Your Information

We use the information collected to:

• Process and manage your bookings and appointments.
• Send booking confirmations, reminders, and notifications.
• Respond to your inquiries and provide customer support.
• Improve and personalize the chatbot experience.
• Analyze usage patterns to enhance our services.
• Comply with applicable legal obligations.

3. Sharing of Information

We do not sell or rent your personal information. We may share data with:

• Service providers – trusted third parties who assist in operating our platform (e.g., payment processors, calendar integrations, SMS/email providers) under strict confidentiality agreements.
• Business partners – where you have explicitly consented, such as when booking a service through a partner business.
• Legal authorities – when required by law, court order, or to protect our rights and users' safety.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records are typically retained for up to 3 years. Conversation logs may be retained for up to 12 months for quality and improvement purposes.

You may request deletion of your data at any time (see Section 7).

5. Cookies and Tracking

Our chatbot interface may use cookies and similar tracking technologies to maintain session state and improve user experience. You can control cookie preferences through your browser settings. Disabling cookies may affect certain chatbot functionalities.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS/HTTPS), access controls, and regular security assessments to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access – request a copy of the personal data we hold about you.
• Correction – request correction of inaccurate or incomplete data.
• Deletion – request deletion of your personal data ("right to be forgotten").
• Portability – request your data in a structured, machine-readable format.
• Objection – object to certain uses of your data, including marketing.
• Withdraw consent – where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at the details below.

8. Children's Privacy

RR Agent is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Third-Party Links

Our chatbot may provide links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Your continued use of RR Agent after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

For questions, requests, or concerns about this Privacy Policy, please contact us: